Frequently Asked Questions

Required documents typically include: commercial invoice, packing list, bill of lading or air waybill, export license (if applicable), and customs declaration forms. Specific requirements vary by country and product type. Our team will guide you through the documentation process and ensure all paperwork is properly completed.

You can track your shipment using the tracking number provided in your shipping confirmation email. Visit our Tracking page and enter your tracking number for real-time updates. You'll receive email notifications at key milestones, including when your package is picked up, in transit, and delivered.

Prohibited items include: explosives, flammable materials, weapons, illegal drugs, perishable foods (without proper permits), live animals (without special arrangements), cash, and items restricted by destination country laws. Some items may require special permits or packaging. Contact us before shipping if you're unsure about your items.

Yes, we offer comprehensive shipping insurance to protect your goods during transit. Insurance coverage can be purchased for the full value of your shipment. Premiums are calculated based on the declared value and destination. We recommend insurance for valuable or fragile items. Contact us for a quote on insurance coverage.

Shipping costs are calculated based on several factors: weight (actual or volumetric, whichever is greater), dimensions, origin and destination, shipping method (air, ocean, or express), and any additional services (packaging, insurance, customs clearance). Use our Quote Calculator for an instant estimate, or contact us for a detailed quote tailored to your specific needs.

Yes, we provide customs clearance services in most countries. Our experienced team handles all customs documentation, duty payments, and clearance procedures. We ensure compliance with import/export regulations and can help minimize customs delays. Additional fees may apply for customs clearance services.

We accept various payment methods including bank transfers, credit cards (Visa, Mastercard, American Express), PayPal, and other online payment platforms. Payment terms can be arranged for regular customers. All transactions are secure and encrypted. Contact us to discuss payment options that work best for your business.

Yes, we offer professional packaging services at our warehouse in Guangzhou, China. Our team uses high-quality materials and follows industry best practices to ensure your items are properly protected during transit. We can handle fragile items, electronics, and oversized packages. Packaging fees vary based on size and materials required.

If your package is damaged or lost, please contact us immediately with your tracking number and photos (if damaged). We'll investigate the issue and work to resolve it quickly. If you purchased insurance, you'll be compensated according to the coverage amount. Our customer service team is available 24/7 to assist with any shipping issues.